Return Policy – Her Territory
At Her Territory, your satisfaction with our skincare products is our top priority. If something isn’t quite right, our return policy is designed to make the process easy and stress-free so that you can maintain your glow with confidence.
Return Eligibility
- Returns are accepted within 7 days of delivery.
- Products must be unused, unopened, and in original packaging with all tags intact.
- Non-returnable items include opened products, used items, or any free gifts received.
Reasons for Return
You may return products for the following reasons:
- Wrong product delivered
- Damaged or defective item (such as a broken seal or leakage)
- Incorrect order received
How to Return
- Email: Send an email to [insert email, e.g., [email protected]] within 7 days of receiving your order. Include your order number, the reason for the return, and photos if applicable.
- Review: We will review your request and send you return instructions within 48 hours.
- Ship: Send the product to [insert address, e.g., House 12, Road 5, Banani, Dhaka-1213]. Please note that customers must cover return shipping costs unless the return is due to our error (e.g., wrong or damaged item).
Refunds
- Refunds will be processed within 5-7 business days after we receive the returned item.
- The refund will cover the product price, excluding original shipping fees.
- Refunds are issued via the original payment method (e.g., bKash, bank transfer).
- If we sent you a wrong or damaged item, we will cover the return shipping and offer either a full refund or a replacement.
Exchanges
- Exchanges are available subject to stock availability. Please contact us to arrange an exchange.
Note
- Always check products upon delivery and report any issues immediately.
- We do not accept returns for a change of mind, due to hygiene concerns.
Thank you for choosing Her Territory for your skincare needs. We are here to ensure your experience is as delightful as possible!